Grievance Redress Mechanism (GRM)

The official procedure for submitting and reviewing grievances related to the operations of Boz-Uchuk HPP.

Any individual or legal entity whose interests are affected by the plant's operations may submit a grievance: local residents, local government bodies, civil society organisations, contractors, and other interested parties.

All grievances are registered and reviewed according to the established procedure.

up to 3 business daysregistration confirmation
up to 15 business daysreview and response preparation
up to 30 business daysif further investigation is required

📄 Download the GRM procedure (PDF)

Applicant details

Name

Phone E-mail

Grievance

Grievance type

Grievance details

Attach files

Once you click the button, your grievance is automatically assigned a registration number — it will be shown on the next page and included in the confirmation email.

If your question is a general environmental or social matter — please use the grievance form on the homepage.